Hijack of Halo Dev's Xbox Live Account Points to Recurring MS Security Failures
The hijacking was not the result of sophisticated computer wizardry, but rather "social engineering," the act of creatively lying to customer service representatives to gain unauthorized access to sensitive information. Xbox Live stores credit card information, and while hackers are unable to steal that information for their own use, they can make unauthorized purchases from a stolen account
Tung is far from alone, as account hijackings are not uncommon among players of Bungie's online behemoth Halo 3. He is not even the only Bungie employee to be a victim of such thieves. But his position makes his case the highest profile to date.
Microsoft claims it previously retrained customer service employees ... Read more

